UPDATE (MARCH 16, 2020) As we continue our efforts to keep the community, our clients and our staff healthy, we have discontinued walk-in traffic at all three of our offices, which remain open with essential staff. Mail receptacles have been placed at the entrance to each location where you may safely deposit your insurance-related documents and our staff will retrieve and process them promptly. We thank you for your cooperation and assistance as we strive to serve our customers in the best way possible.
We will be here for you throughout this crisis.
The Braley Wellington Group is committed to providing the highest quality service to our current and prospective clients. Our expert staff is available 5 days a week and all of our offices remain open at this time. The goal of our business continuity plan is to ensure that we are able to remain fully operational during highly unusual business circumstances and with that, we are putting a plan in place that will allow our staff to work from home and communicate with our customers via email or on the phone.
In the event of a local shut down or widespread sickness at any of our offices, all available employees will be equipped to continue to provide our high level of service with as little interruption as possible. Should we have to close the offices, we will have the direct-dial phone numbers of your customer service representative forwarded to their home phone or cell phones for contact.
A complete directory of our staff is available under the “About Our Agencies” dropdown list on this website. You will also find “File a Claim” links on our site to report claims directly to your insurance carrier as well as how to make payments online.
Additionally, all important client information and software is securely backed up. Employees will be able to connect remotely through a cloud-hosted VPN. We have made it our goal to continue to provide our clients with the quality service and products going forward just as we have always done in the past.
Stay Healthy.
